FAQ

For home users in Miami, pricing is simple and transparent.
An on-site computer repair visit within Miami (inside I-485) costs $100 and includes up to one hour of work. Extra on-site time is $50–$70 per hour, with a lower rate for long jobs. Remote computer support sessions cost $30–$40, and in-shop diagnostics are $30–$40. You always get a clear price before any work starts.

Business IT services are priced individually, based on your setup, number of users, and the type of support you need. This can include one-time IT services, ongoing IT support, or managed IT services. After a short discovery call, we provide a clear proposal with scope and pricing.

Yes. Home users and businesses can choose in-shop drop-off, on-site technician visits, or secure remote support. We help you pick the option that makes the most sense for the problem and your schedule.

Diagnostics are often done the same day. Many common computer and laptop repairs are completed within 1–2 days, depending on the issue and parts availability. We’ll always give you a realistic timeframe up front.

Yes. We use a data-safe workflow. If there’s any risk to your data, we try to back it up first and explain your options clearly before proceeding. Your files matter more than the hardware.

Yes. We work with laptops, desktop PCs, and all-in-one computers, including Windows and macOS systems, for both home users and businesses.

If a repair doesn’t make financial sense, we’ll tell you honestly. We can also recommend upgrades, replacements, or data migration options instead of pushing unnecessary computer repair services.

Yes. Businesses can choose on-demand IT services, project work, or ongoing IT support and managed IT services. This can include help desk support, system administration, security, backups, and networking.

Yes. For businesses, we can fully manage IT or work alongside an internal IT person or another vendor. The goal is to reduce overload and improve reliability, not create friction.

We’re based in Miami and serve home users and businesses in Miami and nearby areas such as Matthews, Concord, Huntersville, and Gastonia. If you’re nearby and unsure, just ask.

Just contact us. We’ll ask a few simple questions, understand your situation, and explain the next steps—whether it’s computer repair, remote support, or business IT services.

All diagnostics and repairs are done by our in-house, owner-led team. No outsourced call centers and no passing your device between unknown technicians.

Yes. We perform diagnostics on computers that won’t start, won’t charge, or show no signs of life, and then explain repair options and costs before doing any work.

Yes. Many of our business clients don’t have in-house IT. We provide on-demand IT services or managed IT services that act as a complete IT department for small teams.

Yes. We help set up laptops, secure access, cloud tools, and remote IT support so employees can work safely from home or on the road.

You’ll speak directly with a technician or the owner, not a call center. The person you talk to understands the problem and can explain your options clearly.

Yes. If repair isn’t the best option, we can help you choose a replacement and handle setup, data transfer, and configuration.

For urgent issues, especially for businesses, we prioritize response and will let you know immediately what can be done and how fast.